Orders and Payment

What payment methods are accepted?

We accept payments by credit card (Visa, MasterCard, American Express), PayPal , Apple Pay and Google Pay .

🚨 Payment in installments is not available.

Can I change or cancel my order after purchase?

If your order has not yet been shipped, please contact our customer service as soon as possible. Once shipped, no changes or cancellations are possible .

Are the bags sold on Crocochic authentic?

Yes, we are an authorized distributor of the brands Flora & co , Gallantry Paris and Double Tree . All our products are authentic and benefit from the official manufacturers' guarantees.
Delivery and Shipping

What are the delivery times?

We deliver to France and Europe.

📦 Estimated delivery times:

  • Metropolitan France : 2 to 5 working days
  • Europe : 5 to 10 working days

Check here for more information.

How do I track my order?

Once your order has been shipped, you will receive a tracking number via email. You will be able to track your package via our tracking page .

Are delivery costs free?

Delivery is free in France from 50€ of purchase . For other destinations, see our delivery conditions .
Returns and Exchanges

What is your return policy?

You have 14 days after receipt to request a return if your purchase does not suit you. The bag must be unused, with its original labels and in its packaging . To learn more, click here

Are returns free?

  • Defective product or order error : we will cover the return costs.
  • Change of mind : return costs are your responsibility.

Click here to learn more about our returns and refunds policy.
Products and Maintenance

Are your handbags made of genuine leather?

We offer a collection of Italian leather Made in Italy , made with craftsmanship and high quality materials . Our leather bags are carefully selected to guarantee durability and elegance .

We also offer the best quality faux leather bags, including those from the brands Flora & Co and Gallantry Paris , both French fashion brands renowned for their style and refinement.

How to maintain a leather bag?

To preserve your leather bag , here are some tips:
✔ Avoid prolonged exposure to sunlight and humidity.
✔ Clean with a soft, dry cloth after each use.
✔ Apply a special nourishing leather milk to maintain its suppleness.
✔ Store your bag in a pouch when not in use.

Consult our maintenance guide to learn more.
Other Questions

Do you offer gift wrapping?

No, we do not offer a gift wrapping service at this time.

How to contact crocochic customer service?

📩 By email : contact@crocochic.com

💬 By online chat : Available Monday to Friday, 10am to 5pm (CET).